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Key Strategy Tools, Friction Project, Fierce Leadership, Profits Principles 4 Books Set ChaatChutneyRecipes with recipes designed to feelDescription The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from